Thank you for choosing VINQUE! We are committed to providing you with a smooth and reliable shipping experience. Below, you’ll find detailed information about our shipping policies.
1. Shipping Locations
VINQUE currently ships only within the United States. Unfortunately, we do not offer international shipping at this time.
2. Shipping Methods and Costs
We offer several shipping options to meet your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
Shipping costs are calculated based on the shipping method selected and will be displayed at checkout.
3. Order Processing Time
Orders are processed and shipped within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
5. Delivery Issues
- Delayed Deliveries: While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances or carrier issues. If your shipment is delayed, please contact us, and we will assist you in tracking the package.
- Lost or Stolen Packages: VINQUE is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly for resolution.
6. Shipping Restrictions
- P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
- Shipping Addresses: Please ensure that your shipping address is accurate and complete. VINQUE is not responsible for delays or issues resulting from incorrect or incomplete addresses.
7. Returns and Exchanges
If you need to return or exchange an item, please refer to our Return & Refunds Policy for detailed information on the return process.
8. Contact Us
For any questions or concerns about shipping, please contact our customer service team at: support@vinque.co