Shopping Basics
We offer various shipping options to suit your needs, including standard and expedited shipping. During checkout, you can choose the shipping method that best fits your preferences. Shipping costs and estimated delivery times will be displayed based on your selected option.
For detailed information on our shipping and return policies, please visit our Shipping Policy and our Refunds & Returns Policy. We strive to ensure timely and secure delivery of your orders and offer a straightforward return process if you’re not completely satisfied.
Currently, we only ship to addresses within the United States. We are unable to process international orders at this time.
Payments
We accept a range of payment methods, including:
Credit Cards (Visa, MasterCard, American Express)
Debit Cards
PayPal
Other payment options available at checkout
Yes, we accept international credit cards, provided the billing address matches the address associated with the card.
Sales tax is calculated based on your shipping address and is applied at checkout. The total amount, including any applicable taxes, will be shown before you complete your purchase.
Shipping & Returns
To initiate a return, please contact our customer service team at support@vinque.co with your order number and the reason for the return. We will provide return instructions and a return authorization number if required. For more details, please visit our Return & Refunds Policy.
Refunds are typically processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase. You will receive a notification once your refund has been processed.
To cancel or change your order, please contact us as soon as possible. We can only make changes or cancellations if the order has not yet been processed for shipping. Once an order is in transit, modifications or cancellations are not possible.
For any additional assistance, please contact our customer service team at: support@vinque.co