Thank you for shopping at Vinque. We want you to be fully satisfied with your purchase. However, if you are not completely happy with your order, our return and refund policy provides the details for how we handle returns and refunds.
Returns
Our return policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Please ensure that you carefully repackage the item before sending it back to us to prevent any damage during the return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact email].
Non-Returnable Items
Please note that certain types of goods are exempt from being returned:
- Gift cards
- Personalized or custom-made items
- Earrings (due to hygiene reasons)
Shipping
To return your product, please mail it to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions regarding our return and refund policy, please do not hesitate to contact us at [your contact email].
Need help?
Contact us at {email} for questions related to refunds and returns.